FAQ

Of course we can. First, you should check our Size Guide. You should also take a look to the description of the product you want to buy in order to understand its compression level and if there is any note about its fitting.

If you are still in doubt, please sen and email to info@clothing-concept.pt.

Oito.Um follows an EXCLUSIVE policy. It means we always produce limited editions in order to guarantee that our clients buy exclusive pieces. And this is why our products go out of stock so quickly. So, once it is out of stock, it’s very unlikely to have stock again.

We suggest you to sign up our newsletter to receive all the information about what’s new, and never loose an opportunity again.

Oito.Um will always make its best to deliver your order as quickly as possible. We are commited in delivering around Europe within 24h/48h (islands will always take longer) through a logistic chain that guarantees safe and fast deliveries.

Please take a look to Deliveries to check shipping prices and the value from which the delivery is Free.

Usually we send a confirmation email right after your order. If you didn’t receive it, please check your SPAM. If you are still not finding it send us an email to info@clothing-concept.pt.

Usually we send a confirmation email right after payment is completed. For payments using bank transfer, it will take longer to be confirmed (2/3 working days). If you didn’t receive it, please check your SPAM. If you are still not finding it send us an email to info@clothing-concept.pt.

 

Perfect! Coupons are time limited and you should use it in the next days. You can use it during the checkout process, while in the cart.

There are several motives that will stop you from using your code:

– It may not be well writen. Please check you are writing it correctly.

– the code has expired.

– you may be trying to use it over products that have a promotional price. Is is not possible.

– you may be trying to use it together with other coupons. Usually, promo codes ate not compatible with other coupons, except if we say it clearly.

– there may be an error in the website. If it continues, please send us an email to info@clothing-concept.pt

This website is a safe site and we use the most recent technologies to avoid security breaches.

3D Secure is now mandatory for credit card purchases. You can activate this setting in your bank website. For further information, please contact your account manager.

In case your credit card is already 3D Secure and you are still having issues when paying, please send an email to info@clothing-concept.pt.

That is not a problem. The ideal is that, whenever possible, your delivery address is somewhere where there is always someone to receive the order, like your job address, or a store/coffee shop you usually go to. When that is not possible, there are several solutions:

– Deliveries in Portugal and Spain, an SMS is sent with the contacts of the logistic provider, enabling you to schedule a new delivery or to ask th change the delivery address.

– Deliveries in Azores and Madeira Islands are guaranteed by the local post office – CTT – and they will keep your order for some days if the delivery was not possible at first. You can go there and pick it op.

– Deliveries in other EU countries are guaranteed by TNT. You will receive an email with tracking number and you can manage the delivery from there. If the first delivery is not possible, they will get in touch with you to schedule a new one.

Returning a product is possible if in accordance with Terms and Conditions – Point 7. You have 14 days to ask for your return, and the product must be in perfect conditions.

If the delivery address is in Portugal, the return cost is supported by Oito.Um (except for those situations mentioned in Terms and Conditions). If the address is in UE or Azores/Madeira Islands, or in case the client doesn’t inform Oito.Um in advanced, we will only assume Return costs if the product is deffective. This procedure will be sent via email once you fill the Return Form.

To ask for a retur please fill the Return Form

Sim, aceitamos trocas, desde que efetuadas de acordo com o Ponto 7 dos Termos e Condições. Existe um prazo de 14 dias após a receção da encomenda para fazer o pedido de troca, e as peças têm de estar em perfeitas condições e sem indícios de uso.

O custo da devolução é suportado pela Oito.Um caso a morada de recolha seja em Portugal Continental (salvo excepções devidamente mencionadas no Ponto 7 dos Termos e Condições. Caso a morada de recolha seja nas Regiões Autónomas ou em outro país, ou caso o Utilizador não contacte previamente a marca, a Oito.Um apenas assumirá os custos da devolução se existir algum erro/defeito imputado diretamente à Oito.Um. Todo o procedimento será enviado em detalhe via email.

Para fazer o seu pedido de troca, deve preencher o Formulário de Troca/Devolução

O custo dos portes de reenvio das novas peças são da responsabilidade do cliente excepto se existir algum erro/defeito imputado diretamente à Oito.Um.

Atualmente apenas efetuamos trocas e devoluções de compras realizadas na loja online. Todas as compras efetuadas em revendedores oficiais devem ser tratadas diretamente com o revendedor.

Se a encomenda ainda não foi processada para envio, tentaremos cancelar o quanto antes para que não saia do nosso armazém. Envie um email para info@clothing-concept.pt com o número da encomenda e indique que pretende cancelá-la.

Caso esta já tenha sido expedida, pode igualmente ser cancelada, mas os custos logísticos serão debitados no reembolso.

Os tecidos Oito.Um são selecionados de acordo com o tipo de utilização previsto e a  manutenção das suas características diferenciadoras será mais duradoura se houver cuidados durante a lavagem e secagem das peças.

Assim, deve:

– ter muita atenção à primeira lavagem. De preferência lavar as peças do avesso, à mão, em água fria, e sem misturar outras peças

– nas lavagens seguintes, a temperatura deve manter-se no frio ou, no máximo, 30º.

– ter sempre em atenção se o produto permite ou não o uso da centrifugação

– evitar utilizar amaciadores na lavagem

– secar os artigos do avesso, em local sem incidência direta de luz solar.

– verificar instruções especificas na etiqueta interna das suas peças.

Se não encontrou a resposta que procurava, envie email para info@clothing-concept.pt. Seremos breves na resposta.